Frequently asked questions
What makes CHIKUU cases glow in the dark?
CHIKUU cases feature a unique luminous quicksand core that glows after being exposed to light. This flowing, liquid effect creates a captivating look that shifts with movement—making your phone stand out both day and night.
How does the glow work, and how long does it last?
The glow is activated by light—sunlight or artificial light works great. After charging, the glow can last several hours in the dark. The intensity and duration depend on how long the case is exposed to light. For the best results, “recharge” it regularly.
Are CHIKUU cases protective or just for looks?
CHIKUU isn’t just about looks. Each case is built with a hybrid of shock-absorbing TPU and a scratch-resistant polycarbonate back, designed to protect against drops, scuffs, and everyday wear. Raised edges offer added defense for your screen and camera.
What if my CHIKUU case arrives damaged?
We’re so sorry! If your order arrives damaged, contact our support team within 7 days of delivery. Please include your order number and clear photos of the issue so we can assist you with a replacement or refund.
Can I return or exchange my order?
Yes! If you’re not satisfied with your purchase, you can return or exchange it within 14 days of receiving your order. The item must be unused and in its original packaging. Visit our Returns page for full details.